What support is required from the customer‘s implementation team?
- All items starting with customer in the K8s trial implementation plan
- Any connectivity troubleshooting for IPsec, firewall and all data sources
- Initial validation of data, eg: expected route counts on routers, etc.
How is the service monitored and operated?
The service is fully hosted by BENOCS. We use standard and custom tools to monitor resource usage and to ensure we’re receiving a constant stream of data from your network. Our service is operated as SaaS and enjoys rapid updates plus active monitoring and configuration.
What OIDs does BENOCS use in SNMP queries? Can we create an SNMP view for them?
For SNMP, MIBs are defined to the hardware vendor of the routers. Please see the appendices for sample OIDs of some vendor routers we currently query. We bulk walk all OIDs and extract all information from these OIDs. We do this on a 5-minute query interval towards all routers.
What firewall rules are needed for BENOCS Analytics?
The following table lists the required firewall rules:
| Source | Source Port | Destination | Destination Port | Type | Protocol |
| Customer Network(**) | Any | netflow00 | 2055(*) | UDP | IP Flow |
| Customer Routers | Any | ce00 | 179 | TCP | BGP |
| ce00 | Any | Customer Routers | 179 | TCP | BGP |
| ce00 | Any | Customer Routers | 161 | UDP | SNMP |
| Customer DNS Servers | Any | dns00 | 5453 | TCP | dnstap |
(**) IP Flow can come directly from customer routers or via a fan-out server
(*) By convention we list port 2055 here. This may be different for your network. Be sure to complete the port(s) in the Technical Questionnaire answer for “Which flow export protocols will export flows on which port”